Terms and Conditions

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Terms of Service for Therapists 

2nd Thoughts Terms and Conditions of Use Last Updated: March 17, 2025

 By utilizing our services, you agree to comply with the terms and conditions outlined in this document. 

These Terms and Conditions ("T&Cs") govern your use of our services, and by accessing or using our platform, you agree to comply with and be bound by these T&Cs. If you do not agree with these terms, please do not use our services. 

Scope of Services  

Our client matching services are designed to connect individuals with the right therapists and professionals for their unique needs. We utilize targeted marketing efforts and thorough screenings to ensure an ideal fit, fostering successful therapeutic relationships. Additionally, our lead generation service expedites this process by directly sending client details to therapists, allowing for quicker connections. 

We offer branded packages for newcomers, providing essential tools such as professionally designed websites, marketing materials, and support in accounts and legal matters to help them establish their presence confidently. Our tailored social media management and marketing services allow therapists to effectively engage their target audience across various platforms, enhancing their online visibility. 

Furthermore, our business consultants provide expert guidance on strategic planning, marketing, operational efficiency, and financial management, empowering therapists to navigate the complexities of running a practice while focusing on delivering exceptional care. 

Therapist and Professionals Qualifications  

At our organization, we recognize that the qualifications of therapists and professionals are crucial to providing high-quality care to clients. Therefore, we are committed to ensuring that all individuals utilizing our services are not only properly qualified but also adhere to the highest professional standards. 

To maintain this integrity, we require all therapists and practitioners to submit evidence of their qualifications, which may include degrees, certifications, and proof of membership in recognized professional organizations such as the British Association for Counselling and Psychotherapy (BACP) or equivalent accrediting bodies. This verification process is essential in fostering trust with our clients, ensuring that they receive support from qualified professionals who are equipped to address their unique needs. 

We understand that qualifications are not solely defined by formal education. Many professionals possess unique experiences that contribute significantly to their expertise. Therefore, we are open to considering alternative qualifications. For instance, therapists who have gained substantial relevant experience through international practice or specialized training may have their qualifications reviewed on a case-by-case basis. This flexibility allows us to honour the diverse backgrounds and skills that various professionals bring to our network. 

In addition to verifying qualifications, we also encourage professionals to engage in continuous professional development. This commitment to lifelong learning not only enhances their skills but also ensures that they remain informed about the latest practices and trends in the field. We may periodically request updated documentation of qualifications and professional memberships to uphold our standards and adapt to any changes in the regulatory landscape. 

By fostering a community of well-qualified and diverse professionals, we aim to create an environment where clients can find the right support tailored to their specific circumstances. Our dedication to ensuring that all practitioners meet our rigorous qualification standards reflects our commitment to delivering exceptional care and building successful therapeutic relationships. 

Confidentiality and Privacy 

Confidentiality is a cornerstone of effective therapy and is essential for fostering trust between clients and therapists. All therapists using our platform are required to maintain the highest standards of confidentiality regarding client information. This commitment extends to all aspects of client interactions, ensuring that sensitive data is safeguarded at all times. 

Therapists must adhere to all relevant laws and ethical guidelines governing confidentiality, including the General Data Protection Regulation (GDPR) and other applicable data protection laws. To ensure compliance, therapists are encouraged to maintain membership with the Information Commissioner's Office (ICO) or equivalent regulatory bodies. This membership not only reinforces their commitment to data protection but also provides access to resources that help them stay informed about best practices in handling client information. 

Once client data is transferred to therapists, it is their responsibility to protect this information diligently. This includes implementing secure data management practices such as encryption, secure storage solutions, and strict access controls to prevent unauthorized access. Therapists must also ensure that any communication with clients, whether in person or digital, respects their privacy and confidentiality. 

In addition to safeguarding data, therapists are obligated to inform clients about how their information will be used, stored, and protected. Transparency in data handling practices is vital for building trust and ensuring that clients feel secure in sharing personal information. Clients should be made aware of their rights regarding their data, including the right to access, rectify, or request the deletion of their information. 

Therapists are also required to establish clear protocols for handling sensitive information, including situations where disclosure may be necessary, such as in cases of harm to self or others, or as mandated by law. These protocols should align with ethical guidelines and ensure that any necessary disclosures are handled with the utmost care and consideration for the client's well-being. 

By prioritizing confidentiality and privacy, therapists not only comply with legal requirements but also promote a safe and supportive environment for clients. Our organization is dedicated to fostering these values within our community of professionals, ensuring that clients receive the highest level of care and respect for their privacy. 

Professional Conduct 

While therapists utilizing our services operate independently and are not employees of our organization, they are expected to uphold the highest professional standards of conduct. This includes adhering to ethical behaviour, effective communication, and maintaining a respectful and supportive environment for all clients. 

Therapists are required to demonstrate professionalism in all interactions, ensuring that they provide a safe and nurturing space for clients to express their concerns. This involves active listening, empathy, and clear communication, allowing clients to feel valued and understood throughout their therapeutic journey. 

Although we do not have the authority to enforce disciplinary measures, we reserve the right to terminate agreements with therapists who fail to meet these professional standards. Any violations of ethical guidelines or professional conduct that undermine the trust and safety of the therapeutic relationship may lead to the cancellation of their agreement with our organization. Such violations may include, but are not limited to, breaches of confidentiality, unethical behaviour, or failure to provide adequate care. 

We encourage therapists to engage in continuous professional development and self-reflection to enhance their skills and stay updated on best practices within the field. By fostering a culture of professionalism and accountability, we aim to ensure that clients receive the highest quality of care from qualified professionals. 

In summary, while therapists operate independently, they must commit to maintaining ethical standards and professional conduct. Our organization supports this commitment by providing resources and guidance to help therapists thrive in their practice, ultimately benefiting the clients they serve. 

Dispute Resolution 

If any disputes arise between therapists, clients, or our organization, we encourage you to reach out to us directly. Please email your concerns to info@2ndt.co.uk as the first step in resolving the issue. 

Upon receiving your email, we will acknowledge it within 5 business days. Our team will then review the situation by gathering information from everyone involved. 

To resolve the dispute, we may suggest options like mediation, where a neutral person helps facilitate a discussion to reach a solution, or arbitration, where a third party reviews the case and makes a binding decision if mediation doesn’t work. 

Once a resolution is reached, we will inform all parties of the decision. We may also follow up afterward to ensure the resolution was effective. 

By following this process, we aim to resolve disputes fairly and maintain a positive environment for everyone involved. 

Changes to Terms 

We reserve the right to modify these Terms of Service at any time to reflect changes in our practices, regulatory requirements, or operational needs. When modifications are made, therapists will be promptly notified of the changes via the contact information provided during their registration. This notification will include a summary of the modifications and the effective date of the new terms. 

It is essential for therapists to remain informed about the current Terms of Service, as these terms govern their use of our platform and services. Therefore, we encourage all therapists to review the terms regularly, as the latest version will always be accessible on our website. By continuing to utilize our services after any changes have been made, therapists acknowledge and agree to comply with the updated terms. 

In the event that significant changes occur, we may also provide additional communication through email or notifications on our platform to ensure that therapists are adequately informed. This proactive approach aims to foster transparency and maintain a collaborative relationship with our professional community. 

Therapists are advised to familiarize themselves with the updated terms and to reach out with any questions or concerns regarding the modifications. This openness to dialogue ensures that all parties have a clear understanding of their rights and responsibilities under the revised Terms of Service. 

Marketing and Promotion 

We are committed to helping therapists promote their services effectively through our platform. We will market their offerings and promote their details in a way that aligns with our brand and values. This may include recommendations and features that showcase their expertise to a wider audience. 

To ensure consistency and compliance, therapists will need to adhere to specific guidelines when promoting their services. This includes using our company branding appropriately and following all relevant advertising laws. Any promotional materials or content that therapists wish to create must receive prior approval from us to maintain quality and alignment with our marketing strategy. 

By collaborating closely, we can enhance the visibility of therapists’ services and attract more clients, ultimately benefiting both the therapists and our organization. 

Business Model Confidentiality 

Therapists are required to maintain the confidentiality of our company’s business model and proprietary information. This commitment is essential for protecting our competitive advantage and ensuring the integrity of our operations. 

Confidential information encompasses a wide range of materials and data, including, but not limited to, our operational strategies, marketing approaches, client data, financial metrics, and any other sensitive information that could impact our business if disclosed. Therapists must understand that this information is vital to our success and is shared with them under the condition of strict confidentiality. 

The disclosure of any confidential information to third parties without prior written consent from the company is strictly prohibited. This includes sharing details with other professionals, clients, or any external entities. Violating this confidentiality agreement can lead to serious consequences, including the termination of agreements and potential legal action. 

Therapists are encouraged to take all necessary precautions to safeguard confidential information. This includes implementing secure practices for handling, storing, and discussing sensitive data. In addition, therapists should be vigilant in their communications, ensuring that discussions about the company’s business model or proprietary information occur only in secure settings and with authorized individuals. 

By upholding these confidentiality standards, therapists contribute not only to the protection of our business interests but also to the overall trust and professionalism of the therapeutic environment we aim to cultivate. 

Payment and Fees 

This section outlines the payment structure for therapists, including the compensation rates and any fees associated with using our platform. Payment and fees are due on the day the invoice is issued, and each service has its own tailored payment terms that are communicated directly to the therapists. 

Therapists will receive clear information regarding their specific payment terms, ensuring transparency in the financial arrangements. Policies related to cancellations and refunds will also be explained, so therapists understand their rights and responsibilities. 

Any changes to the payment structures will be communicated to therapists in advance, allowing them to adjust their practices accordingly. Our aim is to maintain clarity and fairness in all financial dealings, supporting therapists in their professional journey.

Termination of Agreement 

Both therapists and the company have the right to terminate the agreement at any time, provided that certain conditions are met. Therapists may cancel their agreement as long as there are no outstanding invoices and they have not received any clients due for payment. This flexibility allows therapists to make necessary changes in their professional practice without being burdened by financial obligations or pending client commitments. 

The termination process requires that either party provides proper notice. This notice period will be clearly defined in the agreement, ensuring that both parties have adequate time to prepare for the conclusion of services. Specific conditions for termination will also be outlined, detailing acceptable reasons for ending the agreement. This transparency helps foster a professional environment where both therapists and the company can make informed decisions about their ongoing relationship. 

When it comes to concluding services, addressing ongoing client relationships is of utmost importance. Therapists are encouraged to ensure a smooth transition for their clients, which may involve communicating the cancellation to clients in a timely and professional manner. It is essential for therapists to provide their clients with clear information about the change in services, and if appropriate, offer referrals to other professionals to help clients continue receiving the support they need. 

Additionally, we encourage open communication during the termination process. Both parties should feel free to discuss any concerns or feedback they may have. This dialogue can be beneficial for understanding the reasons behind the termination and can provide insights for future improvements. 

By following these guidelines, we aim to facilitate a respectful and professional termination process that maintains the integrity of client relationships and ensures a positive experience for everyone involved. The goal is to uphold the high standards of service and professionalism that both therapists and the company strive for, even as the agreement comes to a close. 

Terms and Conditions for Clients 

2nd Thoughts Terms and Conditions of Use Last Updated: March 17, 2025 

By utilizing our services, you agree to comply with the terms and conditions outlined in this document. 

These Terms and Conditions ("T&Cs") govern your use of our services, and by accessing or using our platform, you agree to comply with and be bound by these T&Cs. If you do not agree with these terms, please do not use our services. 

Cost of Services 

Our platform provides access to a variety of therapeutic services at no charge to clients. However, it is important for clients to understand that therapists or professionals utilizing our platform will charge fees for their services directly. These fees will be communicated by the therapists prior to any services being rendered, and they are separate from any costs associated with using our platform. Clients should inquire directly with their chosen therapist regarding their fees and payment structure, as these may vary based on the professional’s qualifications, experience, and the nature of the services provided. 

Therapist Qualifications and Checks 

We take steps to ensure that the therapists on our platform have the necessary qualifications and credentials to provide therapeutic services. This includes verifying their educational background, professional licenses, and relevant certifications. While we conduct these checks to the best of our ability, clients should be aware that we cannot guarantee the qualifications, competence, or suitability of any therapist for their specific needs. 

Clients are encouraged to conduct their own due diligence when selecting a therapist. We recommend that clients take the time to ask questions about a therapist's qualifications, experience, and areas of expertise to ensure that they feel comfortable and confident in their choice of professional. This can include asking about their approach to therapy, the types of issues they specialize in, and any relevant experience they may have. 

Liability 

While we strive to connect clients with qualified professionals, we take no responsibility for any incidents that may arise during the course of therapy or services rendered. This includes, but is not limited to, theft, professional misconduct, negligence, or any other issues that may occur as a result of the therapeutic relationship. Clients engage with therapists at their own risk, and we encourage clients to thoroughly vet and research any professional they choose to work with. 

We do not guarantee the quality or effectiveness of services provided by therapists or professionals on our platform. Each professional operates independently, and their qualifications, methods, and practices may vary widely. Clients are encouraged to communicate openly with their chosen therapist about their needs and expectations, as this can significantly enhance the therapeutic experience. 

Data Sharing and Privacy 

Clients acknowledge and consent to the collection, storage, and processing of their personal data as necessary for providing our services. This may include sharing data with third parties, such as therapists, service providers, or partners, to facilitate appointments, payments, and any required follow-up communications. We will ensure that all third parties adhere to strict confidentiality and data protection standards in accordance with applicable laws. 

Personal information may also be utilized for administrative purposes, including but not limited to managing accounts, processing payments, and improving service delivery. We are committed to protecting client information and will not sell, rent, or distribute personal data for marketing purposes without explicit consent. Clients have the right to request access to their personal data and to request corrections to any inaccuracies. 

Communication 

Clients agree to receive communications from us via email, phone, or other channels as deemed necessary. This may include appointment confirmations, reminders, updates on services, and important information related to their account or therapy sessions. Clients have the option to opt out of non-essential communications, but must understand that they will still receive critical information related to their services. We value open communication and encourage clients to reach out with any questions or concerns. 

Contacting Us 

Clients are encouraged to reach out to us with any questions, concerns, or feedback regarding their experience. Our contact information will be provided upon registration, and we strive to respond promptly to all inquiries. Open communication helps us enhance our services and address any issues that may arise during the course of treatment. We are dedicated to ensuring that clients feel supported throughout their journey and welcome any feedback that can help us improve. 

Changes to Terms and Conditions 

We reserve the right to update or modify these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services after such modifications constitutes acceptance of the new terms. It is the responsibility of clients to review these T&Cs periodically to stay informed about any updates. 

Governing Law 

These Terms and Conditions shall be governed by and construed in accordance with the laws of General Data Protection Regulation (GDPR) and other applicable data protection laws. Any disputes arising out of or related to these T&Cs shall be subject to the exclusive jurisdiction of the courts located in the UK. Clients agree that any claims or disputes will be resolved in accordance with these laws, and they waive any objections to the jurisdiction or venue of such courts.

Acceptance of Terms 

By engaging with our services, clients agree to these Terms and Conditions, ensuring a transparent and respectful relationship between all parties involved. We appreciate your trust in choosing our platform for your therapeutic needs, and we are committed to providing a supportive and professional environment for all clients. 

GDPR Compliance Policy

This GDPR Compliance Policy complements our existing Privacy Policy and provides additional information regarding your rights under the General Data Protection Regulation (GDPR). We are committed to ensuring that your personal data is processed fairly, transparently, and securely.

Data Controller

The data controller responsible for your personal information is 2nd Thoughts, located at Bragborough Hall Business Centre, Welton Rd, Braunston NN11 7JG. You can contact us at info@2ndt.co.uk for any questions regarding your personal data.

Legal Basis for Processing Personal Data

We will only process your personal data when we have a valid legal basis to do so. The legal bases for processing your data include:

• Consent: You have given us explicit consent to process your personal information for specific purposes, such as connecting you with therapists.
• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: We are required to process your data to comply with a legal obligation.
• Legitimate Interests: We may process your data if it is in our legitimate interests and does not override your rights.

Your Rights Under GDPR

As a data subject, you have several rights under the GDPR:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, including direct marketing.

Consent Management

If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of processing based on consent before its withdrawal.

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you without undue delay, in accordance with GDPR requirements.

International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data in accordance with GDPR.

Changes to This Policy

We may update this GDPR Compliance Policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically to stay informed about how we are protecting your rights under the GDPR.

Contact Us

If you have any questions about your rights under the GDPR or our data practices, please contact us at:

Email: info@2ndt.co.uk

Address: Bragborough Hall Business Centre, Welton Rd, Braunston NN11 7JG

By using our services, you acknowledge that you have read and understood this GDPR Compliance Policy and our Privacy Policy.

Privacy Policy

At this website, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you visit our website and use our services. By using our website, you consent to the data practices described in this policy.

Information We Collect

We may collect the following types of information:

• Personal Information: When you register or use our services, we may collect personal details such as your name, email address, phone number, and any other information you provide. This information helps us connect you with appropriate therapists and understand your needs better.
• Demographic Information: We may ask for additional demographic information, such as your age, gender, and location, to tailor our services and provide you with more relevant recommendations.
• Health Information: With your consent, we may collect information related to your mental health needs, preferences, and goals to help us connect you with suitable therapists.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us improve our services, analyse user behaviour, and understand how you interact with our site. You can choose to accept or decline cookies; however, this may prevent you from taking full advantage of the website.
• Log Data: Our servers automatically record information that your browser sends whenever you visit our website. This log data may include your IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

Use of Your Information

We may use your information for the following purposes:

• Connecting with Therapists: We will use your personal information to match you with therapists and mental health professionals who meet your needs and preferences.
• Improving Our Services: We analyse user interactions and feedback to enhance our website and services continually. This includes making adjustments based on user experience and preferences.
• Communication: We may contact you via email, phone, or messaging services to provide follow-up support, share information about our services, and send you updates or promotional materials related to mental health resources and events.
• Research and Analysis: We may use aggregated and anonymized data for research purposes to improve our services and understand trends in mental health care and user needs.

Sharing Your Information

By using our services, you consent to the sharing of your contact details with other therapists and mental health professionals for the purpose of facilitating your connection with them. We may also share your information with third-party service providers who assist us in operating our website and conducting our business. These third parties are required to protect your information and only use it for the purposes specified by us.

• Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that business transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

Data Retention

Your personal information will be kept on file for a period of 12 months. During this time, we may contact you for further support, follow-ups, and information about our services. After this period, your information will be securely deleted or anonymized, ensuring that it can no longer be used to identify you.

Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information we have about you.
• Withdrawal of Consent: Withdraw your consent for us to process your information at any time. Please note that this may restrict your ability to use certain features of our services.
• Data Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt-out of receiving promotional communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.

Security of Your Information

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the website following the posting of changes to this policy will be deemed as your acceptance of those changes.

Terms And Conditions 

By accessing or using our services, you agree to comply with and be bound by the Terms and Conditions. Please read them carefully, as they govern your use of our website and services.

Contact Us 

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@2ndt.co.uk Address: Bragborough Hall Business Centre, Welton Rd, Braunston NN11 7JG

Free Service

Our platform provides a free service to help you find a therapist. By using our services, you understand that we will connect you with mental health professionals based on the information you provide. While our services are free for users, we may receive compensation from therapists or other third parties for successful referrals.

User Consent

By using our services, you give us permission to collect and share your contact details with therapists and mental health professionals. You also consent to us keeping your information on file for a period of 12 months for follow-up support. You acknowledge that you are providing this information voluntarily and that it is accurate to the best of your knowledge.

Responsibilities of Users

You agree to use our services only for lawful purposes and in a manner that does not infringe the rights of others. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately.

Limitation of Liability

While we strive to connect you with qualified professionals, we do not guarantee the quality of services provided by therapists. We are not liable for any interaction or outcome resulting from your use of our services. You acknowledge that therapy is a personal journey and outcomes may vary.

Indemnification

You agree to indemnify and hold harmless this website, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorney's fees) arising out of or related to your use of our services or any violation of these Terms.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page. Your continued use of our services after any changes indicates acceptance of the revised terms.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the applicable jurisdiction. Any disputes arising from or related to these Terms will be resolved in the courts located in that jurisdiction.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Email: info@2ndt.co.ukAddress: Bragborough Hall Business Centre, Welton Rd, Braunston NN11 7JG