Terms and Conditions

GDPR Compliance Policy

At 2nd Thoughts, we operate as an introducer, connecting homeowners with trusted renewable energy solutions. Our Terms and Conditions are designed to provide clarity and transparency, ensuring that clients understand the scope of our role and the responsibilities of all parties involved. By outlining our commitment, your obligations, and the limitations of liability, we aim to create a fair and professional framework for every introduction. This approach protects both our clients and partners, giving you confidence that our services are delivered with integrity and in accordance with industry best practices.

Full Terms and conditions

Privacy Policy

At 2nd Thoughts, we have established a dedicated Privacy Policy to provide clear and detailed information about how we collect, use, and protect personal data in line with applicable laws and regulations. This policy enhances transparency by ensuring that clients understand their rights and responsibilities regarding their personal information. It also explains how we manage data collection, processing, and sharing practices, while outlining our commitment to maintaining the highest standards of security. By keeping this policy separate, we can communicate our practices effectively, foster trust and confidence, and demonstrate our compliance with legal requirements.

Full Terms and conditions

GDPR compliance policy

GDPR Compliance Policy

This GDPR Compliance Policy complements our Privacy Policy and explains your rights under the General Data Protection Regulation (GDPR). At 2nd Thoughts, we are committed to ensuring that your personal data is processed fairly, transparently, and securely.

Data Controller

The data controller responsible for your personal information is 2nd Thoughts, Bragborough Hall Business Centre, Welton Rd, Braunston, NN11 7JG. You can contact us at info@2ndt.co.uk with any questions about your personal data.

Legal Basis for Processing Personal Data

We only process your personal data when we have a valid legal basis to do so, including:

Consent – when you give us permission to use your data for specific purposes (e.g. to arrange a consultation or introduction).

Contract – when processing is necessary to perform a contract with you or take steps before entering into one.

Legal Obligation – when required to comply with the law.

Legitimate Interests – when processing is necessary for our business purposes and does not override your rights.

Your Rights Under GDPR

You have the right to:

Access – request a copy of the personal data we hold about you.

Rectification – ask us to correct inaccurate or incomplete data.

Erasure – request deletion of your personal data when it is no longer needed.

Restriction – ask us to limit the processing of your personal data in certain situations.

Data Portability – receive your data in a machine-readable format and transfer it to another controller.

Object – object to the processing of your data in certain cases, including direct marketing.

Consent Management

If we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of any processing before your withdrawal.

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you without undue delay in line with GDPR requirements.

International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect it.

Changes to This Policy

We may update this GDPR Compliance Policy from time to time. Any updates will be published on this page.

Contact Us

For any questions or to exercise your rights, please contact us at:
📧 info@2ndt.co.uk
📍 Bragborough Hall Business Centre, Welton Rd, Braunston, NN11 7JG

By using our services, you acknowledge that you have read and understood this GDPR Compliance Policy and our Privacy Policy.y.

Privacy Policy

At 2nd Thoughts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website or use our services. By using our website, you consent to the data practices described in this policy.

Information We Collect

We may collect:

Personal Information: Name, address, phone number, email, and property details provided through forms or enquiries.

Energy Usage Information: Details about your electricity consumption, which help us provide tailored recommendations.

Cookies & Tracking Data: Information on how you interact with our site (IP address, browser type, time/date of visits, pages viewed). You can manage cookie preferences in your browser.

Use of Your Information

We use your data to:

Provide information about renewable energy and related solutions.

Arrange introductions to trusted third-party providers.

Communicate with you about your enquiry, surveys, or installation options.

Improve our website and services.

Sharing Your Information

We may share your details with trusted third parties (e.g. surveyors or installers) in order to progress your enquiry.

We do not sell your data.

We may disclose information if required by law or for regulatory compliance.

Data Retention

We keep your information for up to 12 months, unless required longer for legal or contractual reasons. After this period, data is securely deleted or anonymised.

Your Rights

Under data protection laws, you have the right to:

Access the personal data we hold about you.

Request correction or deletion of your data.

Withdraw consent at any time.

Object to certain processing, including direct marketing.

Security

We use appropriate technical and organisational measures to safeguard your personal information. However, no method of online transmission is fully secure.

Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Contact Us

📧 info@2ndt.co.uk
📍 Bragborough Hall Business Centre, Welton Rd, Braunston, NN11 7JG

Terms & Conditions

By accessing or using our website and services, you agree to these Terms and Conditions.

1. Our Role

2nd Thoughts operates as an introducer. We connect homeowners with trusted providers of renewable energy solutions. We do not carry out installations ourselves.

2. Services

We provide information and introductions only.

Any contracts for supply, installation, or finance are directly between you and the third-party provider.

3. User Responsibilities

Provide accurate information when submitting an enquiry.

Ensure you are the legal owner/occupier of the property before requesting a survey.

4. Limitation of Liability

We are not responsible for the performance of third-party providers.

We do not guarantee savings, system performance, or installation timelines.

Our liability is limited to the maximum extent permitted by law.

5. Indemnity

You agree to indemnify and hold 2nd Thoughts harmless from any claims or losses arising from your misuse of our services or breach of these Terms.

6. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page. Continued use of our services indicates acceptance.

7. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Contact Us

📧 info@2ndt.co.uk
📍 Bragborough Hall Business Centre, Welton Rd, Braunston, NN11 7JG

Terms and Conditions

GDPR Compliance Policy

Privacy Policy

GDPR compliance policy

Privacy Policy

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